Customer Support
We do not take customer support lightly. And not just ours – we’ll set you up with the same quality. We can handle your Helpdesk – L1 Support, ServiceDesk or monitoring your environment and L2 Support. We have been providing our L1 and L2 support services for 25 years.
We’ll provide you with two types of service: basic, which is answering users’ phone queries, and advanced, which is taking over the user’s keyboard and screen and demonstrating the process to the user.
In particular, it provides a single point of contact for reporting all requests = Single Point of Contact (SPOC), request management, support for IT environment monitoring services, Helpdesk services – L1 Support.
Supervision Centre services are designed in accordance with the ITIL v4 methodology with five basic functions in relation to IT/IS resources (networks, devices, SW, etc.).
Testing of assets to determine resistance to particular types of attacks, the possibility of penetration of customer networks from the Internet, penetration of key IT elements from internal customer networks and other specific forms of testing.
If you find yourself in a situation where you have to deal with the unexpected departure of your employee or employees, or their long-term absence, we will help you and your company by providing a team of IT professionals accustomed to quickly adapt to almost all client requirements.
