What Is a Service Desk?
All RSM Infinity service desk services are provided in the Customer Centre of RSM Infinity, a.s.
This ensures in particular that there is a single point of contact (SPOC) where all requirements can be posed and their solutions managed, and where IT environment supervision services and help desk services within the first level support regime can be provided.
Pre-sales consultation and advisory services are also provided.
Service Desk Benefits
- we supply services based on agreements that are concluded according to the SLA methodology and provide for a catalogue of services compiled in cooperation with a customer
- warranty service
- post-warranty and out-of-warranty service
- service beyond the standard terms and conditions of warranty and post-warranty repairs (service contract)
- a service line operated as a 24/7 service