We provide complete and professional ServiceDesk service. We are your single point of contact for all requests, managing their resolution and overseeing your IT environment. We offer warranty and post-warranty service, 24/7 service line and convenient service contracts. Rely on us for quality maintenance and advice.

ServiceDesk’s services are seamlessly implemented in our Customer Center.

As a result, we will provide you with a single point of contact for reporting all requests = Single Point of Contact (SPOC) workstation, request resolution management, IT environment monitoring services, Helpdesk services – 1st level support.

We will also provide you with pre-sales consultation and advice.

Benefits of ServiceDesk

  • We offer services in the form of contracts according to the SLA methodology, the subject of which is a catalogue of services created together with the customer.
  • Warranty service.
  • Post-warranty and out-of-warranty service.
  • Service beyond the standard conditions of warranty and out-of-warranty repairs (Service Contract).
  • Service line in 24x7x365 mode.
  • Maintenance.
Your contact person

Karel Fišnar

Head of Cloud Solutions & Services