ServiceDesk

We provide complete and professional ServiceDesk service. We are your single point of contact for all requests, managing their resolution and overseeing your IT environment. We offer warranty and post-warranty service, 24/7 service line and convenient service contracts. Rely on us for quality maintenance and advice.

ServiceDesk’s services are seamlessly implemented in our Customer Center.

As a result, we will provide you with a single point of contact for reporting all requests = Single Point of Contact (SPOC) workstation, request resolution management, IT environment monitoring services, Helpdesk services – 1st level support.

We will also provide you with pre-sales consultation and advice.

Benefits of ServiceDesk

  • We offer services in the form of contracts according to the SLA methodology, the subject of which is a catalogue of services created together with the customer.
  • Warranty service.
  • Post-warranty and out-of-warranty service.
  • Service beyond the standard conditions of warranty and out-of-warranty repairs (Service Contract).
  • Service line in 24x7x365 mode.
  • Maintenance.
Your contact person

Karel Fišnar

Head of Cloud Solutions & Services
Detail