Direct support and registration of requirements posed by end-users of computer technology, provided on-line or via telephone as a 24/7 service. Immediate responses, including warranty, post-warranty, and out of warranty service.
HelpDesk – answering telephone inquiries or taking control of a keyboard & monitor set from a user and demonstrating how to use the devices.
Service Desk – customer service as a single point of contact for reporting all requirements.
Hardware and Applications Supervising – instant reporting and IS/IT status checks, automated administration of the environment, reduced costs, and high availability.