Helpdesk
We offer expert HelpDesk service with direct and indirect support for OS, applications and server systems as well as supervision of customer hardware and applications.
Customer support is a service that provides support to users of information systems and technologies. We offer two types of support: L1 Support – Helpdesk, which answers users’ telephone queries and resolves simple and routine problems, and L2 Support – System Support, which resolves more challenging situations for server, network and backup systems. We will also provide you with a ServiceDesk – SPOC or Single Point of Contact 24x7x365 to support both the L1 and L2 services listed above.
Helpdesk features
The basic service can be handled without connecting to the user’s network. This means that the user calls either directly to the defined Helpdesk number or contacts the Helpdesk via the so-called blue line (844 171 171). The extended Helpdesk service requires a connection to the customer’s network and suitable software on client stations (or even servers) – e.g. MS RDC, Team Viewer, LogMeIn, etc. We also offer status monitoring of critical components in the customer’s network – our Monitoring Center, again in 24x7x365 mode.
Advantages of the Helpdesk
- Direct support for Microsoft desktop operating systems, Microsoft Office applications, Microsoft Outlook mail clients, O365 and M365 environments and many more.
- Dedicated custom customer applications (after training at the customer’s site for extended service).
- Support of Microsoft and Linux server systems, network software and hardware and software in the scope of the wide portfolio of services of RSM CZ a.s.
- Support of development projects.
