Helpdesk – End User Support – L1 and L2 Support

We offer expert Helpdesk service with direct and indirect support for OS, applications and server systems as well as supervision of customer hardware and applications.

Your IT is always under control

L1 Support
Answering users´ telephone queries, solving simple and routine problems.

L2 Support
More challenging server, network and backup system situations.

Benefits of our services:

Direct support for Microsoft desktop operating systems, Microsoft Office applications, Microsoft Outlook mail clients, O365 and M365 environments, etc.
Support of Microsoft server systems, Linux, network software and hardware and software in the scrope of the wide portfolio of RSM CZ services.
We will tailor our solutions to your exact needs, whatever software you use.

Service 24/7/365

Response in 10 minutes

100% availability

Professional solutions

L1 a L2 support

IT team replacement

We also offer our service as a temporary or permanent replacement of the IT team

We can temporarily or permanently replace missing members of the IT team, especially in terms of L1 Support – Helpdesk or L2 Support – Junior IT Specialistsy. We will provide support for your systems and end users in the medium or long term.

We offer a team of IT professionals with many years of experience, especially regarding Windows OS, HW PC, MS Office, MS M365/O365, with knowledge in LAN and WAN. After a short training, we can also work in various ERP systems, including collection, resolution and recording of incidents and requests, remote monitoring and many other activities.